Telecommunications & Unified Communications

Ten years ago, would you have imagined an iPad or a smart phone?The world is changing, and new devices are being introduced weekly. Communication today is so much more than the telephone. E-mail, chat, and video are all in the equation.

The question Elert & Associates can help you answer is, “How do we take these new tools and use them to increase the ability to serve our customers?”

Elert & Associates has a long history of being on the leading edge of technology. Understanding past, current, and future offerings of the carriers and manufacturers and bringing that knowledge to our clients is something we take pride in.

Some of our service offerings are:

  • Audits of existing equipment and services
  • Needs analysis
  • Short-term and long-term strategic planning
  • Schematic and detail design
  • Procurement of services
  • Implementation and contract administration
  • Staffing analysis

Some of the technologies we deal with are:

  • Unified communications
    • Voice services
    • E-mail
    • Chat
    • Video
    • Mobility
  • Contact centers
    • IVR
    • Automatic call distribution
    • Staffing analysis
    • Multimedia
    • Screen pop
  • Infrastructure assessment
    • Data switching
    • QoS
    • WAN/LAN
    • PSTN
    • SIP
  • Cell phones
    • Audits
    • Applications development

No matter what area in telecommunications you’re interested in, Elert & Associates will be proud to help educate you and examine the details. We want to make sure that our clients understand the short and long term implications of decisions so that they are making informed decisions and going into any situation with both eyes open.

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