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Client Feedback

About E&A  |  Credentials  |  Client Feedback  |  Officers & Principals  |  President's Letter

Client and student feedback is extremely important to us, as it helps us to maintain and improve our performance and quality. The following are responses from the Project Completion and Client Feedback form our consultants distribute at the end of each project and the Training Evaluations our instructors distribute after each class.

If you would like more detailed references or names and phone numbers of our clients so that you can speak with them directly, please contact us.

 

Responses from Project Completion Forms
   
     
  • "Elert and Associates is very professional, great to work with, friendly, and very knowledgeable. We will definitely retain Elert & Associates for future projects." - An economic development director for a wireless Internet assessment project on the east coast

  • "The project coordinator on this project is very knowledgeable on standards and on how the project should be constructed, including appearance." - A city manager for a new city hall

  • "[The consultant's] technical knowledge is outstanding." - A local manager for a city consortium cabling project

  • "You have a real state of professionalism and dedication to the customer."
    - The superintendent of schools for a small district in Wisconsin

  • "Your project consultant has great communication skills to go with his outstanding technical knowledge." - A technology director for one of the largest school districts in the Dallas area

  • "The project came in under budget and on time, with very few change orders. You were outstanding." - The project manager for a school remodeling project

  • "Your project consultant maintained a high level of expectation from the contractors. We look forward to our next project." - The owner of a large residential construction project where E&A handled the designs for voice, video, and network over fiber

  • "Your understanding of the venues being considered by the owners and how to support with technology systems is your greatest strength." - An architect for a large auditorium study project

  • "We appreciated your patience and flexibility with us." - An economic development group for a city

       
Responses from Training Evaluations
   
       
      Comments About Our Instructors
       
     
  • "Any apprehension I was feeling disappeared within the first couple of minutes talking to the instructor! He puts you at ease and makes learning fun. I felt like a success, not a failure! I plan to take more classes. - from a Word Tips & Shortcuts student in our Virtual Classroom

  • "He made me feel very comfortable asking questions when I didn't understand."
    - from an Excel More Functions & Formulas student

  • "She has a very pleasing, clear voice and manner. That's critical for this type of delivery. She actually made me want to learn more." - from a PowerPoint Slide Shows student in our Virtual Classroom

  • "Very easy to understand and follow. She knows her stuff and it shows. Very open to questions." - from a Microsoft Project student

  • "Excellent instructor. Not only was she patient, but had a great sense of humor, which is a plus when learning over the Web. She also quickly responded to my email with an answer to a question about charts." - from an Excel Functions & Formulas student in our Virtual Classroom

  • "She was a delight to work with. She's very upbeat and positive and easily shares her insightful experience with the students. I was very impressed." - from a Microsoft Project student

  • "The instructor presented many relevant examples." - from a Microsoft Project student

  • "He was a wonderfully patient instructor. Also very personable." - from a Microsoft FrontPage student

  • "[I appreciated] having an instructor who could follow my thought process."
    - from a Microsoft FrontPage student

       
      Comments About Our Courses and Materials
       
     
  • "The material was just the right amount a person could absorb in 90 minutes... I have already recommended this course to others within my group." - from a PowerPoint Slide Shows student

  • "This was the best software training I've ever had. The pace was perfect and the material was 100% applicable to my needs." - from an Access Overview student

  • "Great job! I have to keep coming to classes. I learn more each time I attend."
    - from an Access student

  • "I have taken six of these classes and I can't stop talking about how helpful they were... I'm a fairly advanced user of all the Microsoft Office products, yet I learned at least one or two new things in each workshop that will help me in my everyday work. [90 minutes] is a good length of time, too. I get antsy in classes that are 1/2 or full day or more. I would highly recommend these classes to anyone who is looking to advance their skills." - from a student who attended several 90 Minute Workouts on-site at one of our client locations.

  • "This is my first time taking a course online; very convenient!" - from an Excel Creating Charts student in our Virtual Classroom

  • "This is absolutely a wonderful opportunity. [Taking the class online] saves time, and I find it easier to focus." - from an Excel Creating Charts student in our Virtual Classroom

  • "I really like the online learning and the 90-minute time frame. Just enough to absorb and move my skills forward." - from a PowerPoint Formatting Presentations student in our Virtual Classroom

  • "Thank you for customizing our class and being so flexible." - from a student in a Microsoft Project course customized for a specific client's needs

  • "Best class I've taken in the [Microsoft Project] series. Extremely well organized. Excellent materials—easy to find information and follow what [the instructor] covered in class." - from a Microsoft Project student

  • "Excellent handbook; very detailed." - from a Microsoft Project student

  • I loved the training session... I like the fact that your sessions appear to be very focused, reasonably priced, and interactive with the instructor. - from a participant in our virtual classroom preview demonstration